Shop

DELIVERY POLICY

PLUTONIKO Fine Jewelry delivers inside the European Union by using DPD postal company. Usually delivery inside of EU takes 1 - 4 weeks ( + production time 4 - 12 weeks, if it is not "ready to ship piece" ). If you would like to make an order outside the European Union please contact us via plutonikofinejewelry@gmail.com with e-mail subject "NON EU DELIVERY" - we will consider your case individually and will try to help you. Please note that local charges may occur.

Pick up in the Vilnius workshop - FREE

By post in Lithuania, Latvia, Estonia - 5 EUR

By post European Union - 30 EUR

By making a purchase you confirm that you are 18 y.o. or at least have received a permission from your guardians to make a purchase in PLUTONIKO shop.

In PLUTONIKO Fine Jewelry we aim to provide information on our site as accurately as possible, but human and technological errors may occur. We are not responsible for typographical mistakes, inaccuracies or omissions in pricing, availability, product descriptions or pictures. Please note that customers’ display and settings of electronic devices may alter the colours of products. We cannot be held accountable for delivery times, delays and fluctuating exchange rates. We reserve the right to correct, change or update the site content without prior notice.

REFUND POLICY

1. Custom made, unique pieces and pieces of gold are not eligible for return or exchange. If something happens to your jewelry, contact via e-mail plutonikofinejewelry@gmail.com and we'd be happy to help you and fix/repair your item.
2. You can request your return/exchange 24 hours after receiving the package, by sending us an e-mail on plutonikofinejewelry@gmail.com with product name, size, and reason of return. The e-mail subject "RETURN/EXCHANGE_First name_Last name" must be specified in the e-mail topic.
3. Deliver the package within 30 days of requesting a return/exchange by sending to pickup parcel locker on the address that you will receive as an reply on your return request.
4. Please note that shipping costs are not refunded. Exception if the return is a result of our error. Otherwise the return shipping cost is always paid by the customer.
5. Make sure to select all the items you wish to return/exchange: you will be able to return/exchange your order only via a single shipment.
6. Be careful not to remove tags, original box, any accessories or labels: we do not accept returns/exchanges of products that do not have them. The refund/exchange is only offered if the products are returned in their original condition, i.e. intact, undamaged, unused, in original box and as soon as reasonably possible. We will be unable to accept the return/exchange of any item if these instructions have not been followed and you could receive rejected return/exchange product only after covering shipping cost back to you which is 30€. In case the return/exchange is refused, we will send you an e-mail with explanation of the reason of refusal.
7. If we are satisfied with the condition of the item, we will process your refund, excluding an amount of €30 or equivalent to cover the original delivery cost.
8. In the rare situation that you have not received your money back 30 days after we processed your refund, please check with your bank as well as with your credit card company, as delays may occur. If the transaction cannot be retrieved, please contact us at plutonikofinejewelry@gmail.com in same e-mail topic (chain) as the online return request was sent.
9. You will need to return the entire order by secure means to ensure that it reaches us in good condition. The return/exchange is at your own cost. We recommend that you insure the return shipment, as you are under duty to take reasonable care of the goods and will be liable for any damage that may happen to them in transit. In case of dispute, we also recommend that you retain proof of sending. Refunds will be issued no later than 30 days after we receive the cancellation notice. If you exchange product we do not cover delivery, it is at your own cost. Usually delivery inside of EU takes 1 - 4 weeks ( + production time 4 - 12 weeks, if it is not "ready to ship piece" ).

RESIZING OF THE SAME PRODUCT

If you would like to change size of the same item please write an e-mail on plutonikofinejewelry@gmail.com with e-mail subject "RESIZING", provide your customer information, and the size you wish to receive in exchange. Notice, not all products could be resized, it depends on design.

PRIVACY POLICY

All personal information you provide us with or that we obtain will be handled by PLUTONIKO as responsible for the personal information. The personal information you provide will be used to ensure deliveries to you, the credit assessment, to provide offers and information on our catalog to you. The information you provide is available to PLUTONIKO, Tilda (platform the web-site is made on), Interneto vizija (domain keeper company), Stripe (website to receive certain payment processing, data, technology, and other business services) and will not be shared with other parties. PLUTONIKO is not responsible for the safety of personal data due to error through Tilda (platform the web-site is made on), Interneto vizija (domain keeper company), Stripe (website to receive certain payment processing, data, technology, and other business services). You have the right to inspect the information held about you. You always have the right to request PLUTONIKO to delete or correct the information held about you. By accepting the PLUTONIKO conditions, you agree to the above.

LOCAL CHARGES

Please note that local charges (sales tax, customs duty) may occur, depending on your region and local customs duties. These charges are at the customers own expense.

CUSTOM ORDERS AND PRE-ORDERS

Custom made and pre-orders can take from 4 to 12 weeks depending on complexity of the work and availability of materials (gemstones etc.) You can cancel your order by sending an e-mail with subject "CANCELLATION OF CUSTOM OR PRE-ORDER" no later than 72 hours from the moment you place your order, otherwise your payment will not be refunded. After three days I will start to create your order from precious metals and gemstones.

CARE

Avoid direct contact with water and chemical products e.g. soap, perfume, abrasive products. Do not wear jewellery in the swimming pool, jacuzzi, sauna/steam room or while bathing or showering. Chlorine, detergents, oils & perfumes can all cause tarnishing and damage. Remove jewellery when doing household tasks. Avoid impact with hard surfaces as much as possible. Make-up, perfume & hairspray all contain chemicals, which may dull the finish of your jewellery. Gently wipe jewellery clean with a soft cloth after each wear to remove make up and oils (from skin).

Silver jewelry tends to oxidize — sometimes it doesn’t even need to be worn by person to oxidize. Silver can stay on a shelf or in a box and gradually darken or turn yellowish. The reason for the oxidation is residual hydrogen sulfide particles that are contained in the air. The amount of these particles is insignificant, but they react so well with silver that silver sulfide is formed, which is cause the dark coating. This process is not a defect of the product. The oxidation can be easily removed with chemicals for silver cleaning or at your local jeweler's workshop.

For any questions you are welcome to contact us via plutonikofinejewelry@gmail.com with e-mail subject "QUESTION"